Telephone Skills from A to Z: The Telephone Doctor Phone Book (Crisp Fifty-Minute Series)
Description
Your company's reputation is on the line--literally. Make good phone skills a standard throughout your organization with this practical guide to the basics. Teaches everyone how to adopt a professional, friendly tone from the initial greeting to the final good-bye--and how to handle whatever arises in between. A vital reference tool. - from Amzon
ISBN(s)
1560525800, 9781560525806
